Monday, October 5, 2009

Startuppable Markets

[Guest post by Abhijeet Vijayakar]

What environmental factors are necessary for startups to flourish?

This question has been examined by several authors, and most have come to the conclusion that a place that looks a lot like Silicon Valley is the natural answer. In other words, take a couple of technologically sophisticated cities such as San Francisco and San Jose, a high-quality university such as Stanford, mix with a generous dollop of military funding, and startups will emerge spontaneously.

startuppable-markets

(I define a startup as a small company that has the potential to grow explosively rather than incrementally. Every small company is not a startup.)

While this answer is true, I think it focuses on only one aspect of a developing startups, the supply side. In other words, the question is generally posed as trying to find the most nurturing environment to generate startups, while assuming that the environment to consume the product of those startups (the demand side) already exists.

Is this always true? It would seem that the organizations best equipped to meet the needs of the market are large companies that can invest significant resources in market research and product development. And indeed, in most parts of the world this is the case.

Specifically in India, large companies like the Tata and Reliance groups are still the dominant Indian players for most products, from “old school” products like salt to Internet properties like blogging sites. There are few Indian companies that have emerged from the ground up to become big on the strength of their products in the domestic market.

So, what about the demand side? What are the characteristics of startup-friendly markets – markets in which startups can successfully compete with much larger players?

I can think of at least three characteristics:

  1. The markets must be large, or growing rapidly on a moderately large base. Targeting a $5 million market growing at 100% will mean that your startup will have to wait for over 4 years to be in a viable $100 million market. By then, your company is likely to be dead.
  2. The markets must be new, or at least changing rapidly. If this were not so, large incumbents would already have completely satisfied the market, leaving no space for new companies to come in. In developed countries, there are not many startups in the grocery store industry for this reason.
  3. It must be possible to create the products that the market needs with small amounts of capital and high leverage. A low level of capital is typically necessary since startups have only a limited amount of money to prove themselves – usually much less than large companies – before dying. High leverage is the same as low marginal cost — once the product is created, there must be hardly any incremental cost in creating thousands or millions of the same item. Software products are the classic example of low-capital, high-leverage products, and so most startups (not all, but the majority) produce software.

There won’t be many startups in the nuclear power plant industry because of the low capital requirement. Similarly, a single hairstylist won’t be able to create a startup because of the high leverage requirement, no matter how distinctive his style, unless he is able to cheaply pass on the essentials of his style to other apprentices.

One of the reasons in which restaurants like McDonald’s were different from those who came before them is because they were able to distil the essence of their product into an easily replicable (and hence leverageable) process.

How do Indian markets fare on these parameters? Are they startup-friendly?

The good news is that the Indian market for many products is large, and getting larger rapidly as the country becomes richer. As many people have remarked, the threshold of $1000 per capita GDP, which is roughly where India is right now, marks the “take-off point” for consumer spending.

Around this level, a large section of the population has their basic needs taken care of and has disposable income for other products. These markets also change rapidly as new consumers with new preferences enter the “consuming class”. So the first two factors certainly hold for India.

I think it’s the third factor that makes the Indian market challenging for startups. The products that Indians consume, by and large, are not startup-friendly. The market for soaps, TVs and motorcycles is growing rapidly, but these are not products that startups can cheaply make.

Similarly, the markets for plumbing or electrician services are also likely to be growing rapidly (hard data for this is difficult to find), but these are not high-leverage products.

So until Indian consumers evolve to a point where they consume low-capital-cost, high-leverage products (broadly, software) in large quantities, startups will have a hard time succeeding in the Indian market.

Till this happens, it probably does make sense for venture capital firms to behave like private equity investors, and be a source of equity capital for medium sized, non-technology companies.

Although the leverage in these “brick and mortar” sectors is much lower than in technology – indicating that Indian VCs will almost never match the percentage returns of their non-Indian counterparts – the sheer size of those markets makes them attractive to be in.

When will India become a large market for startup-friendly products?

I believe in the very near future. India’s GDP today is roughly where China’s was in 2000, and China in this decade has witnessed a huge increase in both the number of Internet users, and the technology services they consume. Shanda, Baidu, and Tencent are only some of this decade’s success stories in that country.

As the Indian market rapidly turns “startupabble”, their Indian versions are not far away.

[Abhijeet Vijayakar is the founder of Nunook Interactive Pvt Ltd, a game startup in Mumbai and Chennai. Nunook is currently developing BrainNook (http://www.brainnook.com), India's first online, educational virtual world for kids, parents and teachers. In a previous life, Abhijeet developed 3D graphics engines (and games) at Electronic Arts in the San Francisco Bay Area. He is surprised that sushi is not more popular in India.]

Simple tools

Weekend Favs October Four

Thursday, September 24, 2009

Things to ask before you redo your website

by

I don't do any consulting, but that doesn't stop people from asking me questions. The most common question people ask me when they want a new website is, "If you were in charge of this, who are the 2 or 3 people you’d want to be sure to talk to – to help think through the issues, help us figure out who should do the work, etc.?"

The second most common question people ask me, "In addition to Apple’s site, are there 2 or 3 that you think are really appealing and work well for their business?"

I think these are perhaps the tenth and eleventh questions you should ask, not the first two. Here's my list of difficult and important questions you have to answer before you spend a nickel:

  • What is the goal of the site?
  • In other words, when it's working great, what specific outcomes will occur?
  • Who are we trying to please? If it's the boss, what does she want? Is impressing a certain kind of person important? Which kind?
  • How many people on your team have to be involved? At what level?
  • Who are we trying to reach? Is it everyone? Our customers? A certain kind of prospect?
  • What are the sites that this group has demonstrated they enjoy interacting with?
  • Are we trying to close sales?
  • Are we telling a story?
  • Are we earning permission to follow up?
  • Are we hoping that people will watch or learn?
  • Do we need people to spread the word using various social media tools?
  • Are we building a tribe of people who will use the site to connect with each other?
  • Do people find the site via word of mouth? Are they looking to answer a specific question?
  • Is there ongoing news and updates that need to be presented to people?
  • Is the site part of a larger suite of places online where people can find out about us, or is this our one sign post?
  • Is that information high in bandwidth or just little bits of data?
  • Do we want people to call us?
  • How many times a month would we like people to come by? For how long?
  • Who needs to update this site? How often?
  • How often can we afford to overhaul this site?
  • Does showing up in the search engines matter? If so, for what terms? At what cost? Will we be willing to compromise any of the things above in order to achieve this goal?
  • Will the site need to be universally accessible? Do issues of disability or language or browser come into it?
  • How much money do we have to spend? How much time?
And finally,
  • Does the organization understand that 'everything' is not an option?

The Funda of Debt & Banking

from Trakin' the india business buzz by Arun Prabhudesai

I stumbled upon this 47 minute presentation called “Money as Debt” by Paul Grignon and trust me, this has cleared many of the doubts that I had.

The videos will show you how the Banking started and what shape it has taken over the years – and how does modern banking, Debts and deposits function in today’s modern world.

These set of 5 10-minute videos will be a great education for you and I suggest you bookmark it for future reference, if you are not able to view them now.

Is Selling Becoming More Like Marketing?

from Duct Tape Marketing by John Jantsch

I have to admit that part of the motivation for the title of this post is to excite the sales oriented folks out there, but no question, the Internet has forever changed the practice of sales.


Today’s salesperson is often greeted by a sales lead that knows more about the technical or historical aspects of a product, service, or industry than they do. Selling evolved long ago from an act of presenting and closing to one of educating and consulting, but access to information via online sources, rating sites, filtering social media streams, and tools for competitive analysis have once again changed the game.

The game of selling in today’s digital information age has become one of helping a prospect aggregate and filter information and come to the shared conclusion of what value looks like. The salesperson that can best illustrate a valuable outcome wins. I don’t know about you, but from where I sit, that sounds a lot like what good marketing aims to do.

I love to use the medical profession to help make this point. (Doctors have long sold patients on what was best for them!) Years ago you went to a doctor, they diagnosed your problem, and offered a solution. If you were really sick you got a competitive prospective, but for the most part, you took the advice and moved forward. Today, patients have access to information about medical conditions, experimental drug trials, and therapies from alternative practices. Today’s medical buyer is often more informed on new medical directions than treating physicians. Few doctors can expect to see a patient and dictate a solution. The practice of medicine has evolved, in large part due to access to information, into one of helping patients filter information and come to a shared conclusion of the best path.

Today’s salesperson must employ the same online aggregating, filtering, and listening devices as their prospects or prepare to be dismissed as a hack.

Tuesday, September 1, 2009

Where’s Your Fortune Cookie Moment?

Where’s Your Fortune Cookie Moment?

Interesting Revelations of Orkut Zeitgeist

Interesting Revelations of Orkut Zeitgeist