E - Complaint portal

Malacca to launch e-complaint portal

MALACCA: The state government will soon set up a website for people to lodge complaints online.

Chief Minister Datuk Seri Mohd Ali Rustam said a private company would set up and manage the website and forward the complaints to the relevant departments and agencies.

“The company would then get their response and forward them back to the complainants,” he told reporters after opening the Bank Muamalat Malaysia branch in Taman Cheng Baru here.

Mohd Ali said a similar online facility would be introduced for elected representatives to handle complaints.

“This would allow the assemblymen to channel the complaints to the state government which would reply to them,” he said, adding that the state government was evaluating a company to design the website.

Symbolic launch: Mohd Ali signing the Bank Muamalat branch’s plaque on Saturday while his wife Datin Seri Siti Asmah and the bank’s chairman Datuk Ismail Shahudin look on.

He said he was generally satisfied with the performance of the elected and appointed representatives, who attended a one-day forum on Friday when the idea of setting up the website was raised.

Mohd Ali said there were also complaints that some promises made by Federal ministers in the last general election have not been fulfilled.

“The elected representatives are in a dilemma as they are answerable to the electorate. We are compiling a list of the promises not fulfilled,” he said.

Mohd Ali urged the Federal Government to allow the state to handle tenders for flood mitigation projects to ensure that they were completed on schedule.

He said the Federal Government had already allocated RM128mil for the project after the floods occurred early this year but so far only RM5mil had been disbursed.